Asia Pacific's Preeminent Accommodation Industry Conferences.
Featuring 100+ experts worldwide. The essential event for anyone in the accommodation industry who wants to achieve maximum occupancy.
Maximum Occupancy stands as APAC's foremost hotel industry conference, tailored by industry leaders for leaders. Open to all accommodation providers, big or small, this event boasts 100+ top-tier global experts. Elevate your success, optimise direct bookings, and consistently achieve maximum occupancy month after month.
Fastrack Digital
Group Managing Director
The Hotel Photographer
Warders Hotel
Director of Hospitality- Warders / Emily Taylor / Garde Hotel Group.
Tourism Western Australia
Managing Director
BIG4 Holiday Parks
CEO
Horwath HTL
Manager, Perth
Google
Industry Manager, Travel
Revinate
Country Director - Australia, New Zealand & South Pacific
Alloggio
Founder & CEO
REVINATE
General Manager, APAC
Revinate
Senior Sales Manager, APAC
STR
Business Development Manager, Pacific
Ted Horner & Associates Pty Ltd
Managing Director
La Vie Hotels & Resorts
Group Director of Commercial
Helios Hospitality Management
CEO & Co-Founder
BWH Hotels
Director of Revenue Optimisation
Park Hyatt Sydney
Director of Revenue Management
Radisson Blu Plaza Hotel Sydney
Hotel Manager
Lylo
Managing Director
Salter Brothers Hospitality
Portfolio Manager
ACI HR Solutions
Founder & CEO
Hotel Etico Australia
Co-Founder & CEO
Tourism Australia
Executive General Manager, Corporate Affairs, Government and Industry
Ovolo Hotels
Director of Food And Beverage - Australia
SiteMinder
Senior Director Corporate Travel
Ovolo Hotels
CEO
Young Hotel Leaders | Novotel Geelong
President | General Manager
W Hotels
Director of Marketing - W Brisbane
25hours Hotel Sydney
General Manager
Scenic Hotel Group
CEO
Brook Serene
Managing Director
Terry Ngan & Associates Ltd
Director
Google
Industry Manager, Travel at Google
Clarity Hospitality Software Solutions Ltd
Owner/CEO
Swiss-Belhotel International
Vice President - Operations & Development, Australia, New Zealand, Pacific
Sarin Hotels
Commercial Director
LyLo Auckland
General Manager
Tataki Auckland Unlimited
Head of Auckland Convention Bureau
Grand Millennium Auckland
General Manager
Hotel Council Aotearoa
Strategic Director
Minister for Tourism and Hospitality (New Zealand)
Minister for Tourism and Hospitality (New Zealand)
Cordis Auckland
Managing Director
Pacific STR
Sales
Accor
Talent & Culture Manager
Quay Perth
Director of Sales
Quay Perth
Events Sales Executive
Hospitality Disability Network WA
Disability Employment Manager
Optus Stadium Perth
Chief Executive Officer
Pan Pacific Perth
General Manager
Quay Perth Hotel
Director of Sales
Olimpia Twiggs
Business Development Manager WA/NT
Salter Brothers Hospitality
Chief Development Officer
Quay Perth
Events Sales Executive
Corporate Traveller
General Manager
AMADEUS
Senior Director of Sales, Enterprise - Australia
RoomPriceGenie
Senior Business Development Manager - APAC
Hospitality Strategist | Commercial Leader | APAC Expert
Rev Star Group
Manager of Sales & Customer Growth
Quest East Perth
Director of Sales
Expedia
Market Manager - WA
Event & Conference Co.
Director
Fraser Marketing International
Director
Business Events Perth
Director Business Developmen - Associations
State of Social | Coffee & Tea
Managiing Director
Pan Pacific Perth
Executive Chef
lacollective
CEO
Luxury Escapes
Co-Founder + CEO
ODIN360
Managing Director
The Langham
Regional Director of Marketing, Pacific
Accommodation Australia (Vic)
General Manager
Title Hospitality
Director
Gatehouse Hospitality
Managing Director
Fastrack Digital
Digital Marketing Specialist
Heyward Group
CEO & Founder
Pan Pacific Hotels Group
Country General Manager, Oceania
YHA Australia
CEO
Urban Rest
Chief Commercial Officer
Victoria Tourism Industry Council (VTIC)
CEO
Ovolo South Yarra
F&B General Manager
Revstar Group
Group Director of Revenue
BIG4 Holiday Parks of Australia
Head of Marketing
The Royce Hotel
Hotel Manager
Accor
Vice President Operations Leases Australia and HMA Victoria
Sunday Lunch
Founder
eeger
General Manager
Meriton Suites Melbourne
Hotel General Manager
Melbourne Convention and Exhibition Centre
Chief Sales & Customer Experience Officer
Melbourne Park
Director of Customer Experience
Gatehouse Hospitality
Executive Director- Strategic Advisory
Magellan Travel Group & Helloworld Business
General Manager
Platinum Travel Group
CEO
The Langham, Melbourne
Director of Sales
Revstar Group (ex Accor Director of Talent + Culture)
Director of People and Culture
ROOM
Founder / Managing Director
City of Melbourne
Senior Manager Visitor Economy
Booking Boost
Co-Founder and VP of Sales
Australia Infinity Hospitality Solutions (AIHS)
Managing Director
Ovolo Hotels
Area General Manager
Grand Hyatt Melbourne
Director of Sales & Marketing
The Wellness Summit
Founder
Trust You
VP Sales APAC
TOP10 Holiday Parks
CEO
NZICC
General Manager
The Hotel Britomart
General Manager
Myma
Co-Founder & CEO
NZ Accommodation Group
General Manager
Hotel Council Aotearoa
Studio Moda
Founder & Director
GP Communications
Founder
Amadeus
Vice President Hospitality APAC
Fr@nk
Director of Information Technology
Deputy Chair NZ Cruise Association
Director TECNZ
Accor
Director, Commercial New Zealand & Fiji
Hospitality New Zealand
Chief Executive
Fastrack Digital — Group Managing Director
Adrian is the founder and Group Managing Director of Australasia's leading travel, tourism and lifestyle full-service digital marketing and media agency, Fastrack Digital in APAC. Adrian is considered a leader in direct booking strategy and digital growth. He has worked with some of Australia, New Zealand and Asia's leading hotel and travel brands on improving their direct bookings. He has been responsible in some cases of doubling their direct bookings and revenue.
The Hotel Photographer
Mauro Risch is an award-winning photographer specializing in conceptual still life shots and lifestyle. Involved into the world of Photography since the age of 13, he loves the chance of telling stories through the images he creates. A lot of warm and vibrant colours are the unmistakable elements of his style. He became a member of Melbourne Advertising And Design Club (MADC) in 2007 and a member of Australia Commercial And Media Photographers (ACMP) in 2008, establishing his base in the Studio at Aileen Ave, Melbourne, Australia. Hotels & Resorts have become a major subject in his photographic life, shooting for the hospitality industry in Asia-Pacific and in South America.
Tourism Western Australia — Managing Director
Anneke Brown is a passionate tourism industry professional, having spent the past 25 years in the hospitality and tourism industry, both in Australia and overseas. Calling Western Australia home, Anneke has a strong desire to see the State takes it’s deserved place on the global stage for tourism excellence.
Whilst completing her Bachelor of Commerce degree, Anneke worked in hospitality at the Subiaco Hotel. With her love of travel, Anneke joined Flight Centre as a Travel Agent in Sydney during the 2000 Olympics. From there, Anneke moved to Bali and became the Reservation Manager of the central reservations office supporting 5 resorts across Aman resorts Indonesia.
In 2001 Anneke took on the role of global Director of Training with Aman Resorts, and was part of the project team for 8 resort openings in Cambodia, India, Bhutan, Sri Lanka and the Caribbean. In Australia Anneke has held management roles in Margaret River, and in central Australia as the Resort Manager of Longitude 131 at Uluru. In 2010 Anneke moved back to Perth and became the WA General Manager of an Australian Registered Training Organisation, delivering hospitality training across the Pilbara. In 2014 Anneke joined the Old Treasury Buildings refurbishment project and took on the role of General Manager of the award-winning COMO The Treasury hotel from 2015 - 2020.
Anneke’s passion for Western Australia and the tourism industry led her to forming Anneke Brown Consulting in 2020, specialising in hospitality and tourism projects. Bringing international standards to hotel design and operations, along with excellence in training and education, the business provides solutions to local and international organisations with the desire to elevate their offering.
Anneke holds a Bachelor of Commerce degree from the University of Western Australia, is a graduate of the Australian Institute of Company Directors, a founding member and former Chair of Women in Tourism and Hospitality WA, Board Member of the Rottnest Island Authority and a former Commissioner on the Board of Tourism WA.
BIG4 Holiday Parks — CEO
Accomplished marketing strategist Sean Jenner was appointed Chief Executive Officer of BIG4 Holiday Parks in July 2021 to steer its network of more than 200 holiday parks and partners through its post-pandemic business recovery and beyond. Sean has more than two decades’ marketing and commercial experience, previously holding senior positions at some of Australia’s and the world’s leading brands including Nike, Virgin, Starbucks and Myer, while based in Australia and Europe. Most recently, Sean was Head of Marketing at SWEAT, a highly successful global technology start-up in the health and fitness sector.
Sean’s expertise and passion for digital transformation has come to the fore in his leadership of the development and execution of BIG4 Holiday Parks’ new digital strategy, aimed at aggressively expanding the brand’s digital footprint across the country as well as strengthening its overall brand. A key enabler of this transformation is for BIG4.com.au to be the leading portal for Australian holiday parks. A major component of the digital strategy and BIG4’s evolution has been the expansion and improvement of its website (BIG4.com.au) to better meet the needs of customers and trends towards ease, choice and user experience.
During his first two years as CEO, the company has achieved 30% growth in online revenue, brought 40+ new parks into the BIG4 network and launched the brand’s largest ever brand campaign.
Sean is based in Melbourne, married and a father of two young boys. He is an avid runner, movie lover and wine enthusiast.
Horwath HTL — Manager, Perth
Martyna is a seasoned hospitality industry professional with over 15 years of experience spanning across Poland and Australia. As a Manager at Horwath HTL in the Perth office, she represents the company in Western Australia while undertaking assignments and conducting market research across Australia, New Zealand, and the North Pacific region. Specializing in feasibility assessment, branding and positioning strategy, operator selection processes, and expert witness assistance, Martyna ensures projects are strategically aligned with market conditions to maximize their future potential.
With a focus on in-market research, supply and demand analysis, and concept development, Martyna collaborates directly with investors and owners to drive project success. Her expertise extends to conducting operator search and selection processes, further enhancing project viability.
Martyna's journey includes diverse roles encompassing event management, sales and revenue management, business development, and client relations within independent hotels and global hotel brand companies before joining Horwath HTL. Over the last five years with Horwath HTL, initially based in Sydney and later relocating to Perth, Martyna has continuously demonstrated her dedication to the sustainable hotel market development.
Beyond her professional commitments, Martyna contributes to academia as a casual lecturer at Torrens University and Kaplan Business School, where she lectures subjects, such as hotel investment and destination and visitor management. Martyna holds a Masters in International Hotel Management from the Blue Mountains International Hotel Management School and is currently pursuing a Master of Philosophy at Torrens University, focusing on destination competitiveness models.
Revinate — Senior Sales Manager, APAC
Joel Lee is passionate about driving revenue growth and enhancing guest experiences through cutting-edge technology solutions. Currently serving as the Senior Sales Manager, APAC at Revinate, Joel proactively connects with hoteliers across the region, assisting them in boosting their revenue.
STR — Business Development Manager, Pacific
Paul Hammond is the Business Development Manager, Pacific at STR, a global company who collects performance data from accommodation properties all over the world and provides aggregated reports and insights on market performance for accommodation providers and custom groups, which enables them to make better business decisions.
Paul has over 30 years of experience in tourism & hospitality in a variety of management and sales & marketing roles with numerous Hotels and Hotel Chains nationally and internationally with independent hotels such as Palazzo Versace and global chains including Hyatt and Intercontinental Hotel Group (IHG). Paul has also had extensive experience in the Online Travel (OTA) industry with global companies Orbitz, part of the Expedia Group, and Booking.com, as well as major sports projects including the Nagano Winter Olympics in Japan and the Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) organising committee.
Ted Horner & Associates Pty Ltd — Managing Director
In 1989, he established E Horner & Associates Pty Ltd a Consulting Practice specializing in Technology Consulting to the Hospitality Industry and he is now widely respected as Australia's leading consultant in this area.
In 1996 created Australia’s first dedicated Hotel Technology Exhibition which ran for more than 10 years before it was sold to a UK based conference vendor
In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) a not for profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG In 2022 HTNG became part of the American Lodging Hotel Association
In 2004 he was the first non US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry .
In 2012 created a new conference called Teds Technology Summit which is designed to educate senior decision makers on latest technology trends and it has now become Australia’s leading hotel technology conference
In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP ) who run the largest hotel technology exhibition/conference in the world (HITEC ) and he served on this board for 3 years
He has done consulting assignments in the following countries over the last 33 years
Australia , New Zealand , Singapore , Indonesia , Sri Lanka , USA , Malaysia , Dubai, Papua New Guinea, and Fiji
BWH Hotels — Director of Revenue Optimisation
Kristy is based in Sydney as the current Director of Revenue Optimisation for BWH Hotel Group Australasia, leading the Revenue Management team to optimise distribution channels, drive revenue performance and educate hotel owners in effectively implementing revenue management strategies. She is a highly experienced and respected revenue analysis expert with nearly 20 years of experience in delivering technology-led solutions across the Australasia hospitality sector. As a strong supporter of revenue enhancement, Kristy works closely with each hotel in the BWH portfolio to support them in making smarter revenue and distribution decisions. With a strong commercial awareness and implementation of successful system projects, she plays an integral role in contributing to BWH hotels surpassing their financial targets.
Radisson Blu Plaza Hotel Sydney — Hotel Manager
Owsin is a seasoned hotel professional with over 32 years’ experience primarily in F&B and is currently the Hotel Manager at the Radisson Blu Plaza Hotel Sydney. He has worked across two Globally recognised hotel chains in Asia- Pacific besides the Radisson Hotel Group he has worked with the various hotels within the Taj Group of hotels. During his career in F&B he has launched restaurants in the hotel environment, initiated concepts in pre-openings and managed the big Indian weddings.Oswin has been a guest lecturer at hospitality institutes and was the Chairperson of the industry advisory committee at the Kenvale college. He is currently a part of the industry group contributing towards developing the new Cert III in Tourism (Visitor Economy) for Tafe NSW in conjunction with NSW department of education initiative of its “Launch Your Career” project.
Salter Brothers Hospitality — Portfolio Manager
Wesley has almost 20 years’ experience in the hotels sectors, with extensive experience working in locations across Australia and throughout the Pacific Region.
Wesley commenced with Salter Brothers in 2022 as a Senior Manager within the Capital Transactions team, transitioning into the Portfolio Manager for the Retreat Fund which includes 13 boutique luxury assets located in Queensland, NSW and SA. Prior to joining Salter Brothers, Wesley had 2 years with Elanor as the Director of Investment for the Hotels and Tourism Group and 14 years at CBRE where he was the National Director of the Hotels Valuation business.
ACI HR Solutions — Founder & CEO
Andrew Chan, MBA is the Founder and CEO of ACI HR Solutions ( Asia Pacific's largest recruitment agency dedicated to the travel and hospitality sector He is responsible for the company's overall operations and strategic direction. He has worked in many facets of the industry, commencing his career as a Travel Agent in
Australia and subsequently joining the airline industry, working with Cathay Pacific Airways and Singapore Airlines in customer service and business development roles.
Andrew furthered his experience by entering the hospitality sector, working for brands such as Stamford Hotels Resorts and the Carlton Hotel Group, and later joining Hospitality Marketing Concepts ( as their Director of Business Development, overseeing all sales and marketing activities in Australia, New Zealand and Asia In 2005 Andrew took his wealth of industry experience into the world of Executive Search and was appointed CEO of a major recruitment firm before founding ACI in October 2012. He has since established himself as one of the leading human capital experts in the travel, tourism and hospitality sector.
SiteMinder — Senior Director Corporate Travel
For 13 years, Mike Kinloch has developed an intimate understanding of both the challenges and opportunities facing hoteliers around the world. From his days leading the Pacific commercial arm for SiteMinder, the world’s leading hotel revenue platform, to his current position growing corporate travel business for hotels, Mike has become a trusted partner to hoteliers looking to navigate an ever-dynamic landscape through best practice in distribution and revenue management.
W Hotels — Director of Marketing - W Brisbane
Stacey is a global award-winning hospitality marketing specialist with 14 years experience working in luxury/ lifestyle hotels and resorts across UK, Europe, Maldives & Australia. She is a passionate brand builder and foodie who has developed over 50 restaurant and bar brands across the world. (Including co-owning and operating a rooftop bar in Mayfair).
She has been recognised within the industry as a 'Future Leader' and '30 under 30' at the Restaurant Marketer & Innovation, European Summit and also won the 'Marriott European Marketing & Brand Leadership Award' for results driven across a portfolio of 65 x Marriott International Hotels and 9 brands in the UK. More recently she was announced as the '2023 Marriott International APEC Elite PR & Communications Leader Of The Year' of which I went onto receive the 'Global Elite Award for PR & Communications Leader of the Year'. Stacey also recenlty won the '2023 QHA Awards for Excellence - Best Marketed Hotel'.
For the past 3 years Stacey has been Director of Marketing at W Brisbane where she has delivered record breaking commercial results, year-on year.
25hours Hotel Sydney — General Manager
With over 20 years of experience in the hotel industry Silvia Kypriotis began her career in 2004 with Stamford Hotels & Resorts. Joining Accor in 2010 where she has held various key positions, including Reservations Manager, Rooms Division Manager, Talent & Culture Manager, Executive Assistant Manager, Hotel Manager, and General Manager across eight Accor hotels. In 2021, Silvia received the prestigious HM Australian General Manager of the Year award. Transitioning Accor's Lifestyle Collection - Ennismore, where she is General Manager, leading the pre-opening for 25hours The Olympia, located in Paddington.
Brook Serene — Managing Director
Bruce caught the hotel bug while washing dishes at a local hotel as a part-time job while still at school. The other side of the pot-wash bench seemed so much more glamorous!
After studying hotel management he took on a trainee manager position with Hyatt, focussing on Food and Beverage services. Following this, a brief stint with IHG before embarking on his OE. Bruce travelled extensively through the USA before basing himself in England for seven years, working for Forte, Marriot, and Thistle hotels, ranging in size from 50 to 800 rooms. An opportunity to work at the world-renowned Huka Lodge brought him back to New Zealand. This was followed up with his first general manager stint at Wharekauhau Country Estate, another luxury lodge. An opening at The George took him back to city life, and nearly 20 years later he has steered the company to considerable success along with adding other hotels to the management company. In addition to his role with Brook Serene, Bruce was also regional chair of the Christchurch hotel sector from 2010 – 2015, President of Skål Christchurch from 2016 – 2019, and is currently on the Skål International Board, representing Oceania.
Google — Industry Manager, Travel at Google
Mia leads the Travel and Tourism portfolio at Google New Zealand. She is passionate about the interconnection of effective storytelling, consumer behaviour and technology. Specifically, how travel providers and tourism organisations can be more effective in connecting with the considered traveller through insights, creative, technology and a digital customer experience.
Swiss-Belhotel International — Vice President - Operations & Development, Australia, New Zealand, Pacific
Degree qualified international hotelier with over 38 years experience in hotel management, including 27 years as General Manager. Experience across 5 hotel management companies, Sheraton 8 years, Millennium and Copthorne 5 years, Accor 9 years, IHG 14 Years and Swiss-BelHotel International, across 3 regional roles, 18 hotel locations, in 5 countries.
Sarin Hotels — Commercial Director
Rajeev Sharma is a hospitality leader with over 28 years of experience in hotel pre-openings, revenue management, market expansion, and destination promotion. As the Commercial Director at Sarin Hotels, he drives business growth, brand positioning, and operational efficiency across multiple properties.
Rajeev has successfully led hotel launches, revenue optimization strategies, and international tourism collaborations, working with global travel agencies, ITO’s, Tourism New Zealand and regional tourism boards. His expertise includes dynamic pricing, digital transformation, and AI-driven guest experiences, helping hotels adapt to evolving industry challenges.
A recognized industry innovator and mentor, Rajeev is passionate about developing future leaders, implementing data-driven strategies, and transforming hospitality operations. His insights into market trends, corporate partnerships, and technology adoption make him a leading voice on the current challenges and opportunities in the hospitality industry.
Minister for Tourism and Hospitality (New Zealand) — Minister for Tourism and Hospitality (New Zealand)
Cordis Auckland — Managing Director
With over 30 year of experience in hotels, Craig has managed properties across Japan, Thailand, Malaysia, and Australia & New Zealand. , in the Upper upscale and Luxury categories. With a background in both Operations and Business Development, customers experience, leadership and business development are his passions. Returning to New Zealand in December 2023 after a 17-year absence, he is Managing Director of Cordis, Auckland, part of the Langham Hospitality Group.
Pacific STR — Sales
Experienced digital marketing and revenue professional with a demonstrated history of working in the hospitality industry. Specializing in revenue management, digital marketing, and market intelligence. Currently supporting the hospitality sector at STR and CoStar, providing data-driven insights that help hotels, investors, and industry stakeholders optimize performance and strategic decision-making.
Expertise includes yield management, revenue analysis and hotel management, with a focus on leveraging benchmarking data, market trends, and competitive intelligence to drive revenue growth. Committed to helping independent and chain hotels develop effective pricing, distribution, and marketing strategies that maximize profitability and market positioning.
A passionate advocate for tourism, destinations, and immersive travel experiences, with a deep understanding of hospitality analytics and industry dynamics. Dedicated to empowering hoteliers with actionable insights, helping businesses enhance visibility, optimize channel distribution, and capitalize on market opportunities in an evolving landscape.
Accor — Talent & Culture Manager
A seasoned HR professional with over 19 years of experience, 16 of those in hospitality, Jai McNaughton has dedicated her career to shaping workplace culture and driving people-focused initiatives.
She began her hospitality journey with Mirvac in 2008, supporting all Mirvac hotels in Western Australia. Over four years, Jai provided strategic HR support, leadership coaching, policy implementation, health and safety compliance, recruitment, and training coordination across multiple hotels. Her ability to drive cultural transformation and foster engaged teams became a hallmark of her career.
Jai then took on the role of pre-opening HR Manager for Fraser Suites Perth, where she played a key role in building a strong workplace culture from the ground up. For the past 7.5 years, she has been a key Senior Talent & Culture leader within Accor WA, contributing to one of the world’s largest hospitality groups and continuing her mission of creating exceptional workplaces.
A specialist in culture transformation, strategic business planning, leadership development, employee engagement, and organizational behaviour, Jai is highly regarded for fostering high-performing teams and driving meaningful workplace change.
A passionate advocate for inclusion and diversity, Jai sits on the boards of Hospitality Disability Network WA and Women in Tourism and Hospitality WA, championing equity and accessibility in the industry. She is also deeply committed to eliminating family and domestic violence, embedding advocacy into her work to create safer, more supportive workplaces.
Jai’s leadership extends beyond HR—mentoring future leaders, implementing innovative workplace initiatives, and spearheading progressive policies. Through initiatives like partnering with Share the Dignity, she ensures tangible support for team members and guests alike.
When not shaping workplace culture, Jai is a single mum to an 8-year-old daughter, and a firm believer in the power of hospitality to transform lives and careers.
Quay Perth — Director of Sales
With over 19 years of experience in hospitality sales and marketing, Paula Navarro is a dynamic leader known for her ability to drive growth, lead high-performing teams, and deliver outstanding guest and client experiences.
As Director of Sales at Quay Perth Hotel, Paula oversees both sales and marketing strategy—bringing a hands-on, people-focused approach to every facet of the business.
She is extremely passionate about customer service and building lasting client relationships, with a track record of success in hotel pre-openings, business development, public relations, and marketing. Paula is committed to elevating brand presence while staying focused on measurable, results-driven outcomes.
Quay Perth — Events Sales Executive
Kezia Purnomo is a highly experienced Events Sales Executive at Quay Perth, specialising in corporate functions and private events. With over four years at Quay Perth, she has honed her expertise in event planning, sales, and marketing, delivering seamless and memorable experiences for clients, including the City of Perth’s City of Light launch and events for McDermott, BHP, Rio Tinto, and Chevron.
Her background includes extensive social media marketing experience from her time at Pan Pacific Perth and as a freelancer, where she managed content creation, brand promotion, and digital marketing strategies. She leverages this expertise to enhance event visibility and engagement.
Passionate about hospitality, Kezia combines strategic thinking, creativity, and a client-first approach to curate exceptional events. With a strong attention to detail and a commitment to excellence, she ensures every event she manages is both impactful and seamlessly executed.
Optus Stadium Perth — Chief Executive Officer
Mike McKenna joined VenuesLive in November 2016 as Chief Executive Officer of Optus Stadium in Perth. As Chief Executive Officer, Mike leads a team of professionals who are responsible for operating the venue, on behalf of the Western Australian State Government, attracting and delivering world class sport and entertainment experiences for a local, national and international audience.
Optus Stadium has been a multi-award winner in its first years of operations including for catering, tourism and business events. Optus Stadium was awarded the Prix Versailles as the Most Beautiful Sports Venue in the World by UNESCO in a marketing coup that has increased the profile of the venue.
Over the first four years of operations the venue has received Customer Satisfaction scores averaging 94.5% in surveys conducted by the Western Australian State Government.
Prior to joining VenuesLive Mike spent more than eleven years on the Executive Leadership Team with Cricket Australia. In this role, Mike was responsible for helping turn Cricket Australia from an operationally focused business to a fan focused organisation with the growth of the game as the goal.
During this time, in various roles, Mike had responsibility for Commercial Revenue Generation, Marketing and Brand, Digital Communications, International Cricket Event Management, Venue Operations, Domestic Cricket competitions and Integrity. Mike was responsible for the development of the Big Bash League competitions for men and women and the first six years of operations.
Mike previously held roles as General Manager Commercial Operations with the Essendon Football Club, National Marketing Manager for professional services firm Arthur Andersen and a variety of Sales and Marketing roles with Black and Decker and Carter Holt Harvey.
Mike is also a Board Member of the Tourism Council of Western Australia, the peak body representing tourism businesses, industries and regions in the state.
Pan Pacific Perth — General Manager
Rens Breur is a distinguished figure in the global hospitality industry, bringing over three decades of leadership and innovation to his current role as General Manager of Pan Pacific Perth. Appointed in March 2025, his tenure coincides with a transformative $50 million refurbishment of the hotel, marking a significant new chapter for one of Perth’s most iconic properties.
Rens’s career is marked by a series of prominent leadership roles across renowned hotel brands worldwide. His experience spans continents, having held senior positions in North America, Europe, the Middle East, Asia, and Australia. Notably, he has served with esteemed establishments such as Relais & Châteaux, Fairmont Hotels & Resorts, Langham Hotels, and the Accor/Sofitel Group. In Australia, he has been a key figure in the hospitality landscape, with leadership roles at The Langham Melbourne, Sofitel Gold Coast Broadbeach, and as part of the launch team for Sofitel Sydney Darling Harbour in 2017.
Prior to his current appointment, Rens was the Managing Director of Hotel Operations & Development at Fine Hotels in The Netherlands, overseeing a portfolio of six properties with extensive food and beverage and MICE operations.
At Pan Pacific Perth, Breur’s leadership is pivotal as the hotel unveils its comprehensive transformation, which includes reimagined guestrooms, the city’s largest hotel event space, and a commitment to sustainable luxury. His vision emphasizes delivering meaningful hospitality and service excellence, aligning with contemporary guest expectations.
Beyond his professional achievements, Breur is known for his dynamic and human-centric approach to hotel management, reflecting a deep commitment to excellence, authenticity, and the transformative power of thoughtful service.
Under his guidance, Pan Pacific Perth is poised to set new standards in luxury hospitality, blending innovative design with heartfelt service to create memorable experiences for guests.
Quay Perth Hotel — Director of Sales
With over 19 years of experience in hospitality sales and marketing, Paula Navarro is a dynamic leader known for her ability to drive growth, lead high-performing teams, and deliver outstanding guest and client experiences.
As Director of Sales at Quay Perth Hotel, Paula oversees both sales and marketing strategy—bringing a hands-on, people-focused approach to every facet of the business.
She is extremely passionate about customer service and building lasting client relationships, with a track record of success in hotel pre-openings, business development, public relations, and marketing. Paula is committed to elevating brand presence while staying focused on measurable, results-driven outcomes.
Quay Perth — Events Sales Executive
Kezia Purnomo is a highly experienced Events Sales Executive at Quay Perth, specialising in corporate functions and private events. With over four years at Quay Perth, she has honed her expertise in event planning, sales, and marketing, delivering seamless and memorable experiences for clients, including the City of Perth’s City of Light launch and events for McDermott, BHP, Rio Tinto, and Chevron.
Her background includes extensive social media marketing experience from her time at Pan Pacific Perth and as a freelancer, where she managed content creation, brand promotion, and digital marketing strategies. She leverages this expertise to enhance event visibility and engagement.
Passionate about hospitality, Kezia combines strategic thinking, creativity, and a client-first approach to curate exceptional events. With a strong attention to detail and a commitment to excellence, she ensures every event she manages is both impactful and seamlessly executed.
AMADEUS — Senior Director of Sales, Enterprise - Australia
Mike is a hotelier at heart, and this helps develop and deliver successful technology, business intelligence and digital marketing strategies for hotel clients. Being in the hospitality industry for over 30 years and held senior sales and operational positions for independent and international hotel chains, Mike specializes in the hospitality industry which allows Mike to combine this background with the digital advancements that influence how business is done today. Mike’s depth of experience includes launching over 250+ hotel websites, 800+ hotel brand distribution strategies, 150+ digital marketing strategies.
Mike is responsible for the enterprise sales activity between Amadeus Hospitality and our key ANZ Corporate Accounts. Responsible for prospecting, driving revenue and overall client satisfaction by managing key relationships and ensuring the client derives value from Amadeus Hospitality solutions.
RoomPriceGenie — Senior Business Development Manager - APAC
Andy Collins is the Senior Business Development Manager for APAC at RoomPriceGenie, helping hotels boost revenue with smart, automated pricing tools. Based in Sydney, he brings years of hospitality experience, having worked in hotels as well as hotel technology and OTA's. Andy’s all about making pricing simple and effective for accommodation providers across the region.
Hospitality Strategist | Commercial Leader | APAC Expert
Mel Gan is an accomplished hospitality executive with over 30 years of global experience
leading commercial strategy, operations, and asset optimization across Asia Pacific and
beyond. A trusted advisor to hotel owners, investors, and executive boards, Mel has held
senior leadership roles at Hilton and WorldHotels, where she most recently served as
Chief Commercial Officer with oversight of multi-property portfolios spanning more than
25 countries.
Mel specializes in aligning commercial, operational, and asset strategies to unlock
growth and long-term value. With a strong foundation in on-property operations and a
deep understanding of luxury, boutique, and lifestyle hospitality, she is known for her
pragmatic leadership, driving cross-functional collaboration, and ability to build highperforming
teams.
Her expertise lies in aligning commercial performance with owner objectives—leading
hotel openings, repositioning assets, identifying new assets, and driving consistent
revenue and market share growth across diverse markets and ownership models.
She holds education credentials from Harvard Business School and Cornell University’s
School of Hotel Administration, reflecting her commitment to lifelong learning and
leadership development. Mel currently advises hospitality ventures and serves on
commercial advisory boards, driving strategic transformation and next-generation
hospitality performance.
Mel is also a Commercial Advisory Board Member for HSMAI Asia Pacific and a former
Special Advisor to the CEO of the Pacific Asia Travel Association (PATA), where she
contributed to the continued development of the tourism industry and strategic
collaboration across the region. A passionate advocate for innovation, leadership
development, and customer-centric transformation, she frequently speaks on topics
such as performance turnaround, future trends and strategic growth in hospitality.
Mel brings a rare blend of strategic insight and operational depth to every conversation—
making her a trusted advisor, mentor, and thought leader.
Rev Star Group — Manager of Sales & Customer Growth
Sarah Casey is the Manager of Sales & Customer Growth at Revstar Group, with over 20 years of expertise in the hospitality and business events industries across Perth and Melbourne.
Her experience includes leadership roles such as Director of Business Development at Business Events Perth, Director of Sales at The Esplanade Hotel Fremantle by Rydges and Regional Sales Manager at RACV Resorts.
Sarah is a firm advocate for the significant role that events play in driving the success of hotels.
Expedia — Market Manager - WA
Xavier Sala is Expedia Group’s Market Manager for Perth. Xavier has over 15 Years’ experience in Hotel across Barcelona and Perth. From operations to specializing in Revenue Management.
In his current role with the Expedia Group, Xavier works alongside Expedia Group Brands and external stakeholders, including Accommodation Partners, and tourism organizations to optimize market opportunities.
With over 10 Years’ experience in the Perth Market, and 10 years with Expedia Group in Western Australia, Xavier has a wealth of knowledge on both sides of the game with experience and insights on the various markets across the state and Australia as well as their supply and demand trends.
State of Social | Coffee & Tea — Managiing Director
Meg Coffey is an internationally recognised social media and digital marketing strategist, hailing from Texas and now proudly based in Australia. Known as the 'Texstralian,' Meg combines her exceptional work ethic, calculated risk-taking, and remarkable communication skills to lead the way in digital empowerment.
With a deep understanding of how digital marketing works in today's business landscape, Meg's expertise extends far beyond the hospitality and tourism sectors she works with thru her agency Coffey & Tea. She specializes in transforming the fear of social media into confidence and excitement about leveraging technology for tangible results.
Starting with SMPerth in 2013, Meg established WA’s first social media resource and community. It’s where marketing novices and experts alike came for digital and social marketing news, workshops, masterclasses and get-togethers. And in 2018 it became the launch pad for State of Social.
Meg actively contributes to the digital marketing community as a sought-after speaker, lecturer, and panellist. Her thought leadership has led to judging industry awards and being recognized as one of Australia's Top 50 Small Business Leaders in 2017. Notably, Meg is also a finalist for Campaign Brief's prestigious Ad Person of the Year award multiple times.
Luxury Escapes — Co-Founder + CEO
Adam Schwab has built Luxury Escapes into one of Australia’s most successful and loved businesses. Luxury Escapes is expected to turn over $1 billion this year and has more than 600 team members across four continents.
Adam started life as a corporate lawyer specialising in mergers & acquisitions at one of Australia’s largest legal firms before becoming a founding what would become Luxury Escapes with school friend, Jeremy Same in 2010.
Luxury Escapes: Luxury Escapes was named the fastest growing company in Australia by BRW in 2013 and by the Australian Financial Review in 2017. It was also ranked #1 in Deloitte’s Technology Fast 50 while Adam was the Young CEO of the Year in 2015 and was nominated for the EY Entrepreneur of the Year 2014 (Southern Region).
Since 2004, Adam has been a financial journalist and business commentator specialising in corporate governance, economics and start-ups for The Australian Financial Review, Sydney Morning Herald and BRW.
Heyward Group — CEO & Founder
Michael Heyward is the CEO and Founder of Emekeli Research, a company which was set up in 2024 to advance the profession of Revenue Management in Meetings and Events for Hotels by establishing industry standards for measuring performance and providing benchmarking on these metrics. Michael has over 30 years of experience in Hotel Operations and Revenue Management, across Europe, Middle East, Asia and the Pacific, at the leading edge of the development of Revenue Management as a discipline in Hotels. The drive to innovate and challenging the way we work continues.
Pan Pacific Hotels Group — Country General Manager, Oceania
David Tonkin is Country General Manager, Oceania at Pan Pacific Hotels Group, responsible for overseeing the operations, commercial performance and strategic direction of the group’s Australian hotel portfolio. David joined Pan Pacific Hotels Group in September 2015, bringing with him a wealth of hospitality experience, accumulated throughout Australia and the Middle East. Prior to joining Pan Pacific Hotels Group, David worked with Wyndham Vacation Resorts Asia Pacific, overseeing the management of the company's assets in Victoria, Tasmania and Western Australia. David also enjoyed a long tenure with EVT’s Rydges Hotels & Resorts.
Ovolo South Yarra — F&B General Manager
I’m Jaqui Rosenstengel, the Food & Beverage General Manager at Ovolo South Yarra. In my current role, I oversee all food and beverage operations across the hotel, including events and Lona Misa, our one-hatted vegan restaurant. I joined Ovolo South Yarra as part of the pre-opening team 4.5 years ago and have since built 16 years of food and beverage experience across Melbourne hotels.
I’m passionate about the industry, love bringing people together to create lasting memories and believe it’s essential to stay ahead of new trends in our fast and ever-evolving hospitality industry.
Revstar Group — Group Director of Revenue
With 25 years of experience in the hospitality industry, Miranda is a seasoned professional and Group Director of Revenue for Revstar Group. Throughout her career, she has built a deep understanding of revenue management and operations, having worked across nearly every market in Australia, as well as in international destinations like Singapore, French Polynesia, and The Philippines. As well as being a wife and mother of two, she is also soccer enthusiast and travel buff who counts Zimbabwe as her second home.
BIG4 Holiday Parks of Australia — Head of Marketing
Tash Prendergast is a seasoned marketing leader with a passion for building brands that connect meaningfully with customers. As Head of Marketing at BIG4 Holiday Parks, Australia’s leading holiday park network, Tash spearheads a dynamic team of marketing professionals dedicated to delivering integrated campaigns that elevate customer experience and drive commercial success. With a strong track record in strategic marketing, Tash has led BIG4 to expand its digital and social presence. Her leadership drove initiatives like the “GO BIG” campaign, boosting brand awareness and bookings while cementing BIG4’s status as Australia’s most recalled holiday park brand. Tash combines creativity and collaboration with data-driven, customer-focused strategies that build vibrant communities and deliver measurable impact.
Sunday Lunch — Founder
Mia Barry is the founder of Sunday Lunch, a creative studio specialising in food, drink and travel that's shaped how some of Australia's celebrated venues and boutique brands tell their stories. Mia brings creative vision and strategic precision to every project – from viral social content to internationally acclaimed brand identities and PR campaigns that reach millions globally – with an audience-first approach that translates online buzz into real-world commercial outcomes.
eeger — General Manager
Emilie Howe is a passionate advocate for Australia's visitor economy, with a career spanning leadership roles in tourism, training, and workforce development. Originally from Tasmania and now based in Sydney, Emilie brings a deep understanding of regional tourism and the evolving needs of the sector.
As the inaugural CEO of Visitor Experience Training (VXT) in Tasmania, Emilie spearheaded initiatives to elevate service standards through targeted training and stakeholder collaboration. Today, she serves as General Manager of eeger, a national online platform dedicated to jobs, careers, training, and industry information for the tourism, hospitality, and travel sectors. Under her leadership, eeger has become a central hub for workforce development, connecting job seekers with employers and promoting lifelong careers in the visitor economy.
Emilie’s insights are shaped by her extensive travels across Australia, her hands-on experience within the tourism and hospitality sectors, and her active involvement in shaping industry standards—most notably through her role as a judge for the Tasmanian and NSW Tourism Awards. Her commitment to industry-led solutions is reflected in her work fostering collaboration, elevating workforce capabilities, and championing regional voices in national conversations.
Meriton Suites Melbourne — Hotel General Manager
Andrew Edwards is an accomplished hotelier with over 13 years of leadership experience across some of Australia’s most dynamic and high-performing hotels. Currently the General Manager of Meriton Suites Melbourne, Andrew leads with a strong focus on people, operational excellence, and financial performance — driving success through genuine connection, energy, and purpose. Prior to joining Meriton Suites, Andrew spent 12 remarkable years with TFE Hotels, where he held leadership roles across the Rendezvous and Adina brands before taking the helm at Quincy Hotel Melbourne. Throughout his tenure, he earned a reputation for his passion, professionalism, and ability to build engaged, high-performing teams that consistently delivered outstanding results. Under his leadership, Quincy became the first hotel in Victoria to achieve Climate Active Carbon Neutral Building certification — a testament to his commitment to sustainability and innovation. Known for his collaborative leadership style and deep understanding of the Melbourne market, Andrew blends commercial acumen with an unwavering dedication to creating exceptional guest experiences and empowering his teams to succeed.
Melbourne Convention and Exhibition Centre — Chief Sales & Customer Experience Officer
With a two-decade career grounded in five-star luxury hotels, Angie brings extensive customer service, sales and events leadership experience to her role as Chief Sales and Customer Experience Officer for the Victorian Convention and Event Trust, operators of the Melbourne Convention and Exhibition Centre (MCEC) and Nyaal Banyul Geelong Convention and Event Centre. On top of 15 years at Hyatt International in various leadership roles spanning sales, events, and operations in Australia and the UK, Angie was previously Director of Sales at Crown Melbourne, leading the sales team to deliver outstanding customer service across a broad range of market segments for Crown Melbourne's three hotels and 29 function spaces.
Melbourne Park — Director of Customer Experience
Katrina Haby is a senior leader with two decades shaping world-class guest experiences across Melbourne Park — Australia’s premier sport and entertainment precinct and home to the Australian Open. As Director of Customer Experience, she leads precinct-wide strategies that strengthen satisfaction, loyalty, and growth, including the Voice of Customer. Her diverse background spans entertainment, retail, hospitality, marketing, diversity & inclusion, and workforce management — bringing a holistic, people-first approach to her work. Prior to Melbourne Park, Katrina contributed to global events including the Sydney 2000 Olympic Games, Manchester 2002 Commonwealth Games, Cannes Film Festival and MTV Europe. Driven by a passion for connection and excellence, she champions experiences that inspire, engage, and leave lasting impact.
Gatehouse Hospitality — Executive Director- Strategic Advisory
Sonia Vickers is Executive Director, Strategic Advisory at Gatehouse Hospitality. Sonia is a seasoned hotel management professional with an expertise in total revenue management across leading hotel brands and boutique groups. In her current role, she oversees multiple hotel asset management contracts throughout Australia and is uniquely placed in offering valuable insights into the challenges faced by hotel owners. Before joining Gatehouse, Sonia held senior management positions at IHG, TFE Hotels, and Accor. Sonia holds an MBA in Hospitality Finance from Les Roches Switzerland, a Swiss Hospitality Degree from ICHM Adelaide, and an Executive Certificate in Strategy and Innovation from MIT Sloan School of Management.
Magellan Travel Group & Helloworld Business — General Manager
Iain started his travel career as an apprentice travel consultant at Thomas Cook in his native Scotland, before spending 15 years working with travel technology leader, Amadeus. Starting with the company in Nice, France in the Global Service Centre, then moving to Bangkok as the APAC Regional Operations Manager responsible for Service Delivery across the region. After 5 years there, he moved to Sydney as the General Manager of Operations AU/NZ & Pacific in 2005.
After his time at Amadeus, Iain took on the role of Director of Traveller and Transaction Services role at Carlson Wagonlit Corporate Travel in AU/NZ, before moving down to Melbourne to run Critical IT Network and Cyber Security Operations for the major Hospitals in Victoria. Now back in the travel industry as the General Manager of the niche Magellan Travel Group and the Helloworld Corporate Business Travel networks, Iain is known for his extensive industry experience, his people and team management skills, and his down to earth common-sense style, he is passionate about new technology and people development that enhance our industry.
Platinum Travel Group — CEO
With over two decades of experience spanning corporate travel, leisure experiences, and event management, Andy has earned a reputation for clarity, insight, and a relentless drive to improve how things are done. As CEO of Platinum Travel Group, Andy is guiding the company through its next evolution — focused on smart, sustainable growth and creating meaningful value in a sector that has shaped much of his professional journey. By challenging convention and fostering genuine partnerships, he’s helping redefine what modern travel management looks like — for clients, suppliers, and the passionate team that brings Platinum to life.
Revstar Group (ex Accor Director of Talent + Culture) — Director of People and Culture
Rochelle brings an impressive 35+ years of experience in hotels, events, and people strategy, with a results-focused yet deeply empathetic approach that transforms organisations from the inside out. Her track record speaks volumes: she's led HR for the largest event centre in the Southern Hemisphere, supported 130+ General Managers with talent strategy, and championed gender equity across large-scale organisations. What sets Rochelle apart is her unique ability to blend strategic vision with heartfelt commitment. She's a natural mentor and expert in everything from workplace investigations to leadership program design, fostering environments where people feel valued, motivated, and empowered to do their best work. Rochelle specialises in helping hotels and hospitality businesses thrive by elevating the way people work, lead, and grow together. Her philosophy - Exceptional workplaces are built on empathy, equity, and accountability.
City of Melbourne — Senior Manager Visitor Economy
Jim McCaul is the Senior Visitor Economy Manager at the City of Melbourne, where he leads the city’s destination management and visitor economy initiatives. As the driving force behind Experience Melbourne 2028, he oversaw the creation of the city’s first-ever destination management plan, engaging more than 200 industry stakeholders. Previously, Jim held senior roles at Destinations International, advising global tourism boards on destination development and advocacy. A passionate industry advocate, he believes tourism can be a force for good—delivering lasting value for destinations, their people, and the places that make them unique.
Australia Infinity Hospitality Solutions (AIHS) — Managing Director
With nearly 30 years of international experience across Italy, London, Malta, Sydney, Brisbane, and Melbourne, Roberto Russo brings a global perspective to hospitality leadership. His career highlights include launching two Ennismore The Hoxton properties in London, serving as General Manager for three Sydney hotels under 8 Hotels, leading pre-openings for large co-living and co-working communities in London, and acting as Managing Director for luxury design hotels Cugo Gran Collection and IBB Hotels in Malta. He also held senior roles with Ovolo Hotels as Cluster General Manager in Brisbane and Regional General Manager in Melbourne. A hospitality and business strategy visionary, Roberto drives operational excellence, transformation, and innovation. In his current role as Managing Director, Roberot is ensuring AI Hospitality Solutions delivers forward-thinking, high-impact outcomes.
Ovolo Hotels — Area General Manager
Christos Pavlidis is a dynamic hospitality executive with over 17 years of experience in luxury and lifestyle hotels, from the boutique streets of London to some of Australia’s most iconic destinations. As Area General Manager for Ovolo Hotels Melbourne, he leads with creativity, commercial focus, and a people-first approach, driving performance while delivering distinctive, design-led guest experiences.
Christos has held senior roles with leading hotel groups including Marriot International, Accor, and Lancemore, and was instrumental in shaping standout properties such as W Melbourne and COMO The Treasury in Perth. Across Melbourne, Perth, Sydney, and Brisbane, Christos has built a strong national footprint, consistently achieving success in guest satisfaction, brand positioning, and team engagement.
Known for his energetic leadership and passion for authentic, experience-driven hospitality, Christos continues to champion spaces that inspire connection, creativity, and community.
Grand Hyatt Melbourne — Director of Sales & Marketing
Julian Crane is the Director of Sales & Marketing at Grand Hyatt Melbourne and has been in his current role for 4 years. Julian has been in the hospitality industry for 20+ years and his first job was here in Melbourne. His career has spanned 7 countries and hospitality brands also include Ritz Hotel (London), Four Seasons and Six Senses.
He is currently a Committee member of Collins Street Precinct – a voluntary role supporting the local business community.
NZICC — General Manager
With more than 20 years’ experience in the events and hotel industry, Prue began her career through a coveted training placement with Accor, progressing through several business development and sales leadership roles before expanding her expertise with organisations including the Melbourne Convention and Exhibition Centre (MCEC), where she earned multiple industry accolades, including Meetings & Events Australia’s National Business Development Person of the Year. Since moving to New Zealand in 2016 to join the New Zealand International Convention Centre (NZICC) as Director of Sales & Marketing—and later stepping into the role of General Manager in 2023—Prue has played a key role in preparing for the NZICC’s opening on 11 February 2026, ensuring the venue delivers world class experiences, drives significant economic impact, and champions excellence in sustainability, community contribution, and authentic Aotearoa experiences. She is also honoured to support the wider sector through her position on the Business Events Industry Aotearoa board.
Myma — Co-Founder & CEO
David Thompson is the Co-Founder and CEO of Myma.ai, a leading global AI platform purpose-built for hospitality, tourism, and guest-centric businesses. With deep roots in hotel operations and distribution, David brings a rare blend of industry pragmatism and AI innovation. Under his leadership, Myma.ai has grown rapidly across APAC, the Americas, EMEA, and Africa—helping hotels drive direct bookings, reduce operational pressure, and deliver smarter guest experiences across chat, voice, email, and in-stay channels. A regular speaker at major hospitality events, David is known for cutting through AI hype and focusing on real-world ROI for hoteliers.
NZ Accommodation Group — General Manager
Sarah Croskery is the General Manager of New Zealand Accommodation Group (NZAG), overseeing the ASURE and HOST Accommodation brands, representing an expanding range of properties across New Zealand. NZAG plays a pivotal role in supporting small accommodation operators, providing practical business support, marketing opportunities and implementing systems that drive sustainable revenue growth. Sarah brings a wealth of hospitality experience, with a career spanning HR, operations, finance, and more recently sales and marketing within the hotel sector. Her broad, hands on background gives her a strong understanding of the challenges facing accommodation operators and the strategies required to help them thrive.
Studio Moda — Founder & Director
Danelle Ayers is the Founder & Director of Moda, a specialist hotel and hospitality brand and marketing studio. Moda partners with hoteliers, management companies, owners, and developers to deliver strategic, creative, and practical solutions across branding, marketing, and project management.With two decades of operational and strategic hotel and hospitality experience, Danelle has led the execution of award-winning campaigns, shaped distinctive brand narratives, successfully launched numerous new hotels and restaurants, and inspired creative teams at the highest level. Driven by curiosity and a commitment to helping brands unlock their potential, she has built a strong track record of delivering results that marry creativity with commercial impact. Moda was born from Danelle’s vision to create a trusted strategic and creative partner for hotels and hospitality businesses – built on a simple ethos: to do exceptional work with exceptional people and products.
GP Communications — Founder
Ginni Post is a senior communications professional with over 20 years’ experience across agency and in-house public relations in the UK, Australia, New Zealand and the South Pacific. She is the founder of GP Communications, a specialist consultancy delivering strategic public relations, brand communications and issues management for the hotel, tourism and commercial property sectors. A three-time HM Awards winner, Ginni has worked with leading global and regional brands including Accor, EVT, IHG Hotels & Resorts, Millennium & Copthorne Hotels, Pro-invest Group and Whakapapa and Tūroa Ski Areas, and is widely recognised for her strong media and hospitality industry relationships.
Amadeus — Vice President Hospitality APAC
Paul Wilson is an experienced professional with over 25 years in the hospitality and travel industry, specializing in project management, strategic planning, and customer success. Paul now led the APAC commercial team, driving sales growth and ensuring exceptional customer experiences across the Asia-Pacific region. His strategic vision and leadership have significantly enhanced customer satisfaction and achieved notable sales milestones. Previously, Paul served as the Executive Vice President of Cross Hotels and Resorts, overseeing operations and strategic initiatives. He also held roles as the Vice President of Commercial for Centara Hotels and Resorts and the Regional Director of Mantra Hotels, part of Accor’s largest acquisition, where he played a key role in integrating the brand into Accor’s portfolio and enhancing its market competitiveness.
Deputy Chair NZ Cruise Association — Director TECNZ
Debbie has spent 30 years working across cruise destinations and the global cruise industry, with experience spanning port agency, shore excursions, itinerary planning, onboard lecturing, product and infrastructure development, and environmental observation. In recent years, her focus has shifted to high-level government advocacy, community engagement, and destination stewardship.
She moved to New Zealand in 2007 to join ID Tours NZ, the country’s largest cruise DMC, where she leads the Cruise Department and has expanded shore excursion programmes, cruise regions, and itineraries in partnership with key national stakeholders.
Debbie has served on the Board of the New Zealand Cruise Association for over 15 years (including seven as Chair, now Deputy Chair) and has held board and advisory roles with Tourism Industry Aotearoa, the Tourism Future Taskforce, Tourism Export Council NZ, and The World’s Leading Ground Operators (Vice-Chair for 10 years). She also represents the cruise sector on the Auckland Council City Advisory Panel, reporting directly to the Mayor of Auckland.
Hospitality New Zealand — Chief Executive
Kristy Phillips is Chief Executive of Hospitality New Zealand. Kristy has enjoyed a long career in hospitality, owning and operating her own venues in Timaru, and most recently leading the Barker’s of Geraldine hospitality division, with venues in Geraldine and Auckland. Kristy also has a long history of governance, as a member of the South Canterbury Chamber of Commerce Board, President of the Hospitality NZ South Canterbury Branch and a range of roles on the Hospitality NZ Board, including Vice President, head of the Finance Committee and most recently Chair.
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